Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out how vr555 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals who register and use the vr555 online casino and sports betting platform at https://vr555.vip. This Policy forms part of the overall agreement between you and vr555 and should be read together with the vr555 Terms and Conditions.

By registering an account or using any part of the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not register or use the Platform.

vr555 operates as a platform serving the Bangladesh market. We are committed to protecting the privacy and security of every player's personal information and to being transparent about how that information is used. We do not collect more data than is reasonably necessary to operate the Platform, fulfil our compliance obligations, and deliver a high-quality gaming experience.

Information We Collect

vr555 collects personal data in three principal ways: information you provide directly when you register or interact with the Platform; information generated automatically as you use the Platform; and information received from third-party service providers who help us operate the Platform. The categories of personal data we collect are described below.

Registration and Identity Data

• Full legal name, date of birth, and nationality as provided at registration or during KYC verification.
• Bangladesh mobile number used as the primary account identifier and for transaction linking.
• Username and encrypted password (passwords are stored using one-way hashing; vr555 staff cannot read your password).
• Copies of government-issued identity documents (National ID card or passport) submitted for KYC purposes.

Financial and Transaction Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, or Upay account numbers) used to process deposits and withdrawals.
• Records of all deposit and withdrawal transactions, including amounts, timestamps, and transaction reference numbers.
• Wagering history, including game types, bet amounts, outcomes, and bonus usage records.

Technical and Usage Data

• IP address, device type, operating system, and browser or app version used to access the Platform.
• Session logs, including login and logout timestamps, page views, navigation paths, and session duration.
• Cookie and local storage data used to maintain session state, remember preferences, and detect fraudulent access patterns.

How We Use Your Information

vr555 processes personal data only for specified, legitimate purposes. The table below summarises the principal purposes for which we use your data and the corresponding legal basis for each processing activity.

Legal Basis for Processing

All processing of personal data by vr555 is carried out on one or more of the following legal bases:

• Contractual necessity: processing is required to perform the contract between you and vr555, including account management, payment processing, and delivering the gaming services you have requested.
• Legal obligation: processing is necessary for vr555 to comply with applicable legal and regulatory requirements, including KYC identity verification, anti-money laundering screening, and responsible gaming record-keeping.
• Legitimate interests: processing is necessary for the purposes of vr555's legitimate business interests, including fraud detection, platform security, abuse prevention, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: where vr555 relies on your consent as the legal basis for a specific processing activity (for example, sending promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

Sharing of Your Information

vr555 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your personal data only in the following limited circumstances:

• Service providers: we share data with carefully selected third-party vendors who provide services essential to Platform operations, including payment processing partners (bKash, Nagad, Rocket, Upay), identity verification providers, and IT infrastructure suppliers. All service providers are bound by confidentiality obligations and may only process your data on our documented instructions.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, court order, or regulatory directive. vr555 will notify affected players of such disclosures where legally permitted to do so.
• Fraud prevention and anti-money laundering: we may share data with third-party fraud detection services and financial intelligence units where we have a reasonable basis to suspect fraudulent activity or money laundering connected to your account.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of vr555's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in how your data will be processed.

Mobile Wallet and Payment Data

All financial transactions on the vr555 Platform are processed through local mobile wallet services: bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, vr555 records your mobile wallet account number, the transaction amount, the date and time of the transaction, and the transaction reference number issued by the wallet provider. This information is retained as part of our financial records and KYC documentation.

vr555 does not store full payment credential strings beyond what is operationally necessary for transaction matching and reconciliation. Mobile wallet operators process payment instructions on their own infrastructure, and vr555 does not have access to your mobile wallet PIN, OTP codes, or authentication credentials. You should ensure that your mobile wallet app and account are secured with a strong PIN and that you do not share your OTP codes with any party claiming to represent vr555.

Cookies and Tracking Technologies

vr555 uses cookies and similar local storage technologies to operate the Platform, maintain your login session, remember your preferences, and detect unusual or potentially fraudulent access patterns. Cookies are small data files stored on your device by your browser when you visit the Platform.

Types of Cookies We Use

• Strictly necessary cookies: these are essential for the Platform to function and cannot be switched off. They include session authentication tokens that keep you logged in during your visit and security cookies that help detect and prevent fraudulent access.
• Functional cookies: these allow the Platform to remember your preferences such as your chosen language, display settings, and responsible gaming limits so you do not need to re-enter them on each visit.
• Analytics cookies: these help us understand how players navigate the Platform so we can identify usability issues and improve the overall experience. Analytics data is processed in aggregate and is not used to identify individual players.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and will log you out of any active session. vr555 does not use third-party advertising cookies or tracking pixels that send your data to external marketing platforms.

Data Retention

vr555 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. In practice, this means: account data and KYC documentation are retained for a minimum of five years following account closure; financial transaction records are retained for a minimum of seven years to satisfy anti-money laundering record-keeping requirements; technical logs are retained for a maximum of twelve months from the date of collection, after which they are deleted or anonymised.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified or identifiable individual. Where data has been shared with a service provider during the retention period, vr555 will instruct that provider to delete the data in accordance with our data retention schedule upon expiry.

Your Privacy Rights

As a registered player on the vr555 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a description of your request.

• Right of access: you may request a copy of the personal data we hold about you. We will provide this within 30 days of a valid request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed. Account profile updates can also be made directly through the account settings section of the Platform.
• Right to erasure: you may request that we delete your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing was based, or where there is no overriding legitimate ground for continued processing. Note that this right is subject to our legal retention obligations — we cannot erase data we are required by law to retain.
• Right to restriction of processing: in certain circumstances you may request that we restrict the processing of your personal data, for example while a rectification request is being investigated or where you have objected to processing on legitimate interests grounds.
• Right to object: where we process your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

All privacy rights requests will be acknowledged within 5 business days and resolved within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly. There is no charge for exercising your privacy rights; however, vr555 reserves the right to charge a reasonable administrative fee for manifestly unfounded or repetitive requests.

Security Measures

vr555 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive data at rest including KYC documents and financial records; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security audits and penetration testing of the Platform's infrastructure; and automated monitoring systems that detect and alert on unusual access patterns in real time.

While vr555 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected players, vr555 will notify affected players promptly and take all reasonable steps to contain and remediate the breach. You should also take responsibility for your own account security by using a strong, unique password and keeping your login credentials confidential.

Children's Privacy

The vr555 Platform is strictly intended for adults aged 21 years and above. vr555 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you have reason to believe that a minor has registered on the Platform, please contact [email protected] immediately.

Changes to This Privacy Policy

vr555 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services offered on the Platform. When we make material changes to this Policy — meaning changes that affect how we collect, use, or share your personal data in a meaningful way — we will publish the revised Policy on the Platform and update the 'Last Updated' date at the top of this page.

Where material changes are made, we will also endeavour to notify registered players via their registered mobile number or through an in-platform notification. Your continued use of the Platform following publication of the revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vr555 processes your personal data, please contact our support team. All privacy-related correspondence will be handled with strict confidentiality and responded to within 5 business days during standard operating hours (Bangladesh Standard Time, UTC+6).

Privacy Support Email: [email protected] (plain text only — not a clickable link). Please include your registered username and clearly describe your privacy request or concern in all correspondence.